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    DEA and Tourism

        

    On this page, we have provided all the information about DEA and Tourism that may be interesting and useful to users. This page contains the following sections:

    1. Background

    2. Key papers

    3. New interesting papers

    4. Related subject

    5. Statistics

    6. References

    Highlights:

    • A classification of the articles by year reveals that a large percentage of the research articles has been published in the last years, with 2018 being the peak year for articles published in DEA and tourism.

    •  The most popular keywords are DEA (Data envelopment analysis), Tourism, Efficiency, Hotel.

    • Tourism Management and International Journal of Hospitality Management are the journals that have published the greatest number of DEA and tourism papers.

    • Gómez-Vega and Picazo-Tadeo: " This paper provides a weighted composite indicator of competitiveness for 136 world tourist destinations".

    •  Sheng Ang , Menghan Chen and Feng Yang:We develop two types of group efficiency definitions and propose DEA group cross-efficiency evaluation models ".

    •  Huang: " This paper provides an integrated efficiency index to measure the overall efficiency of a tourism supply chain".

    BACKGROUND

    During the past few decades, tourism has become one of the world’s major industries and has been playing an increasingly bigger role in economic growth. The performance of tourism industry is influenced by various factors, such as regional tourism resources, market development capabilities, industrial development potential, and government support (McKercher, 1993; Sharpley & Telfer, 2002) Tourism development has been the focus of study recently. Some tourism topics, such as the development of the tourism industry, visitor patterns, and environmental, economic, and social impact of tourism have been studied (Huybers & Bennett, 2003; Lim & Pan, 2005; Su & Xiao, 2009; H.Q. Zhang, Yan, & Ye, 2008). Given the importance of tourism activity, it is interesting to investigate how efficient various units are. These units can be companies in different sectors, such as hotels, tourism agencies, and airports. Efficiency evaluation in the tourism industry has received considerable attention in the literature (Assaf, 2010; Chen , 2007; Köksal & Aksu, 2007; Tyrrell & Johnston, 2001; Zhou, Huang & Hsu, 2008). Among the techniques of assessing tourism performance, DEA may be the most popular because it is able to handle multiple inputs and outputs and does not require an assumption about functional form. In general, DEA is referred to as a linear programming (non-parametric) technique that converts multiple incommensurable inputs and outputs of each Decision-Making Unit (DMU) into a scalar measure of operational efficiency, relative to its competing DMUs. As a main method to estimate the efficiency in terms of the frontier concept based on production theory, it has been adopted by most hotel efficiency studies (Botti, Briec, & Cliquet, 2009; Hwang & Chang, 2003; Sigala , 2004; C. Yang & Lu, 2006). Among the earliest, Baker and Riley (1994) propose the use of ratios to analyze the performance of the lodging industry. Wijeysinghe (1993) suggests the use of break-even analysis to discern the effectiveness of tourism management. Brotherton and Mooney (1992) and Donaghy, McMahon and McDowell (1995) apply yield management to analyze the efficiency of hotel management. Barros (2005) provided an extensive literature review on hotel sector efficiency up to 2004. 

     

    KEY PAPERS
    This section introduces key papers in the DEA and Tourism. These papers have had a significant impact on the DEA and its application.

     

    Some Fundamental Truths About Tourism: Understanding Tourism's Social and Environmental Impacts
    Author: Bob
    Journal: Journal of Sustainable Tourism
    Published: 1993
    Abstract: Tourism's effects on the social, cultural and physical environments in which it operates are well documented. Yet, it appears that little research has been conducted examining the underlying reasons why such impacts appear to be inevitable. This paper argues that a number of structural realities or 'fundamental truths' about tourism exist that explain why adverse impacts are felt, regardless of the type of tourism activity. Eight such truths are examined. They are: (1) As an industrial activity, tourism consumes resources, creates waste and has specific infrastructure needs. (2) As a consumer of resources, it has the ability to over consume resources. (3) Tourism, as a resource dependent industry must compete for scarce resources to ensure its survival. (4(Tourism is a private sector dominated industry,with investment decisions being based predominantly on profit maximization. (5) Tourism is a multi-faceted industry, and such, it is almost impossible to control. (6) Tourists are consumers, not anthropologists.(7) Tourism is entertainment. (8) Unlike other 
    industrial activities, tourism generates income by importing clients rather than exporting its product.

     

    Environmental Management and the Competitiveness of Nature-Based Tourism Destinations
    Authors: TWAN HUYBERS and JEFF BENNETT
    Journal: Environmental and Resource Economics
    Published: 2003
    Abstract: Environmental management at nature-based tourism destinations includes a private and a public component. The former refers to voluntary environmental protection activities carried out by individual (and groups of) tourism operators. These activities are motivated by the dependence of the product provided by the tourism industry on the quality of the natural environment. Public sector management, on the other hand, refers to the environmental regulations imposed on tourism businesses. The overall environmental management structure has a dual effect on the competitiveness of the tourism industry at nature-based tourism destinations. While the industry may benefit from environmental management through demand stimulation, the tourism businesses also incur the associated management related costs. In this paper, the overall effect of environmental management on competitiveness, as measured by aggregate tourism industry profitability, is estimated in a case study of Tropical North Queensland.

     

    Inbound tourism developments and patterns in China
    Authors: Christine Lim, Grace W. Pan
    Journal: Mathematics and Computers in Simulation
    Published: 2005
    Abstract:  The People’s Republic of China is one of the world’s most popular tourist destinations. This paper reviews the development of the Chinese inbound tourism industry after the cultural revolution and analyses tourist flow from Japan, which is the most important short-haul inbound market for China. Box-Jenkins univariate time series analysis facilitates an understanding of tourist arrival patterns in inbound tourism for China from Japan for the period 1986–2000. Tests for stationarity of tourist arrivals time series are also conducted.

     

     

     

     

     

    Applying the stochastic frontier approach to measure hotel managerial efficiency in Taiwan
    Author: Ching-Fu Chen
    Journal: Tourism Management
    Published: 2007
    Abstract: This paper analyses the cost efficiency of Taiwan’s international tourist hotel sector. A stochastic cost frontier function with three inputs (i.e. labor, food and beverage, and materials) and one output as the total revenue is specified and used to estimate hotel efficiency. The results reveal that hotels in Taiwan are on average operating at 80% efficiency. In addition, the factor of operation type significantly affects hotel efficiency, whereby the efficiency of chain hotels is higher than that of independent hotels.

     

     

     

     

    A Framework for Assessing Direct Economic Impacts of Tourist Events: Distinguishing Origins, Destinations, and Causes of Expenditures
    Authors: TIMOTHY J. TYRRELL AND ROBERT J. JOHNSTON
    Journal: Journal of Travel Research
    Published: 2001
    Abstract: This article outlines a standardized method for assessing direct economic expenditures and impacts associated with tourist events. The method addresses critical and often overlooked methodological issues that distinguish analysis of impacts from tourism in general and analysis of impacts from tourist events. These issues involve a common failure to account for sources, origins, destinations, and causes of expenditures.The corresponding errors in impact estimation will carry through into subsequent input-output or multiplier models and are of particular significance when one considers impacts of tourism events in regions dominated by other tourist sites or attractions, such as heavily visited coastal communities. Implications of the framework for impact estimation are illustrated using examples drawn from recent Rhode Island tourist events, including the 1997 Newport Folk Festival.

     

    Plural forms versus franchise and company-owned systems:ADEA approach of hotel chain performance
    Authors: Laurent Botti, Walter Briec, Gérard Cliquet
    Journal: Omega
    Published: 2009
    Abstract: Plural form tends to be the most popular organization form in retail and service networks compared to purely franchised or purely company-owned systems. In the first part, this paper exposes the evolution of researchers’ state of mind from the way of thinking which considers franchising and ownership as substitutable organizational forms to theories which analyze the utilization of both franchise and company arrangements. The paper describes the main attempts to explain theoretically the superiority of plural forms. In the second part, the paper discusses the hypothesis which says that there is a relationship between the organizational form of the chain and its efficiency score. It is demonstrated through the application of a data envelopment analysis method on French hotel chains that plural form networks are in average more efficient than strictly franchised and wholly owned chains. The Kruskal–Wallis test which is a distribution-free rank-order statistic is used to statistically verify this relationship. The result does not permit the rejection of the null hypothesis regarding whether an organizational form is more efficient than another one. Hence, this paper opens prospects for researches aiming at testing the organizational form effect on different samples and with other methods.

     

    MEASURING EFFICIENCY IN THE HOTEL SECTOR
    Author: Carlos Pestana Barros
    Journal: Annals of Tourism Research
    Published: 2004
    Abstract: This study discusses, by means of data envelopment analysis, the efficiency of individual hotels belonging to the Portuguese state-owned chain, Pousadas de Portugal, which is managed by the enterprise, ENATUR. The use of this technique for the analysis of intrachain comparative hotel efficiency can be of value in examining the competitiveness of the chain as a whole. By identifying the efficient hotels in a sample, the slacks in inputs and outputs of the inefficient hotels and the peer group of efficient hotels, the data envelopment analysis stands out as one of the most promising techniques to aid the improvement of efficiency. Managerial implications arising from this study are also considered.
     

    NEW INTERESTING PAPERS

    The using of the DEA technique in the tourism sector is increasing over time. This section introduces new articles that present a new method or significant results in this area.

     

    Assessing the performance of tourism supply chains by using the hybrid network data envelopment analysis model
    Author: Chin-wei Huang
    Journal: Tourism Management
    Published: April 2018
    Abstract: Although the importance of cooperation and coordination in tourism supply chains has been emphasized in previous research, studies continue to focus purely on the performance of a particular division within a given tourism supply chain. The primary aim of this study was to establish a hybrid network data envelopment analysis (DEA) model for measuring integrated and divisional performance within the supply chain. The main factor distinguishing the DEA model from previous network models is the assumption of input types; variable and semifixed inputs are respectively measured using radial and nonradial assumptions in mathematical plan programming. Another significant difference between the hybrid network DEA model and previous supply chain efficiency models is that the hybrid model contains a measurement defining the overall efficiency of tourism supply chains. To test the proposed model, the performance of the tourism supply chain across 30 regions in China was evaluated. The empirical results provide several practical insights for tourism supply chain management.

     

    Group cross-efficiency evaluation in data envelopment analysis: An application to Taiwan hotels
    Authors: Author: Sheng Ang , Menghan Chen, Feng Yang
    Journal: Computers & Industrial Engineering
    Published: November 2018
    Abstract: Data envelopment analysis methodology has been applied to hotels performance evaluation in tourism industry. This study develops group efficiency and group cross-efficiency models to evaluate Taiwan hotel chains and subsidiary hotels with data from 2011 to 2015. We present group efficiency with two definitions and develop self-evaluation models for groups. The two definitions are the average performance which views the group efficiency as the average of its members’ performance, and the weakest performance which uses the worst of members’ efficiencies to indicate the group efficiency based on the cask principle, respectively. In the group cross-efficiency evolution, we develop corresponding models based on the average performance and the weakest performance as the group efficiency. Our developed models are extensions of classic cross-efficiency model, focusing on the performance of hotel chains in the perspective of the group instead of individual hotel. Empirical results show that Hotel Royal and Regent Hotel outperformed from 2011 to 2015 comparing with other hotel chains.

     

    Ranking world tourist destinations with a composite indicator of competitiveness: To weigh or not to weigh?
    Authors: Mafalda Gómez-Vega, Andrés J Picazo-Tadeo
    Journal: Tourism Management
    Published: 2019
    Abstract: This paper contributes a weighted composite indicator of competitiveness for 136 world tourist destinations. To that end, Data Envelopment Analysis and Multi-Criteria-Decision-Making techniques are used with raw indicators from the 2017 edition of the Travel & Tourism Competitiveness Report of the World Economic Forum (WEF). An outstanding feature of our approach is that weights are endogenously generated. Furthermore, the role played by several variables in tourism competitiveness is assessed using truncated regression and bootstrapping. The ranking of world tourist destinations produced by our weighted composite indicator of competitiveness is, however, fairly similar to that derived from the unweighted indicator provided by the WEF. Furthermore, we also find that several economic, geographical, cultural and political features are significant determinants of the competitiveness of tourist destinations.

    RELATED SUBJECT

    STATISTICS

    In this section, we list a series of selected descriptive statistics involving the numbers and distributions of papers, journals and keywords of DEA and Tourism related articles.
     
    1. Statistics involving publications by year

    The following chart shows the distribution of DEA banking articles published by year. The greatest number of articles is in 2018. It shows that the using of DEA technique in the tourism sector is increasing.

       

      

     

    2. Statistics involving publications by journal
    The following chart shows ten journals that have published the greatest number of DEA tourism papers in the past years. Journals such as Tourism Management and International Journal of Hospitality Management are the most utilized.

        

    3. Statistics involving keywords used

    The following table lists the most popular keywords by number of publications.

     

     

    REFERENCES

    61. Ranking world tourist destinations with a composite indicator of competitiveness: To weigh or not to weigh?
    Mafalda Gómez-Vega, Andrés J Picazo-Tadeo
    Tourism Management, Volume 72, Pages 281-291
    June 2019
    Keywords:

    60. Do environmentally sustainable practices make hotels more efficient? A study of major hotels in Sri Lanka
    Thamarasi Kularatne, Clevo Wilson, Jonas Månsson, Vincent Hoang, Boon Lee
    Tourism Management, Volume 71, Pages 213-225
    April 2019
    Keywords:

    59. The impact of tourist destination on hotel efficiency: A data envelopment analysis approach
    Rubén Lado-Sestayo, Ángel Santiago Fernández-Castro
    European Journal of Operational Research, Volume 272, Issue 2, Pages 674-686
    16 January 2019
    Keywords:

    58. Testing general and special Färe-Primont indices: A proposal for public and private sector synthetic indices of European regional expenditures and tourism
    Walter Briec, Kristiaan Kerstens, Diego Prior, Ignace Van de Woestyne
    European Journal of Operational Research, Volume 271, Issue 2, Pages 756-768
    1 December 2018
    Keywords:

    57. Group cross-efficiency evaluation in data envelopment analysis: An application to Taiwan hotels
    Sheng Ang, Menghan Chen, Feng Yang
    Computers & Industrial Engineering, Volume 125, Pages 190-199
    November 2018
    Keywords:

    56. Intellectual structure of strategic management research in the hospitality management field: A co-citation analysis
    Mehmet Ali Köseoglu, Fevzi Okumus, Ismail Cagri Dogan, Rob Law
    International Journal of Hospitality Management
    In press, corrected proof
    Available online 27 September 2018
    Keywords:

    55. Analyzing hotel efficiency from a regional perspective: The role of environmental determinants
    Ricardo Sellers-Rubio, Ana B. Casado-Díaz
    International Journal of Hospitality Management, Volume 75, Pages 75-85
    September 2018
    Keywords:

    54. A round trip on decentralization in the tourism sector
    Calogero Guccio, Isidoro Mazza, Anna Mignosa, Ilde Rizzo
    Annals of Tourism Research, Volume 72, Pages 140-155
    September 2018
    Keywords:

    53. How can managerial efficiency be improved? Evidence from the bed and breakfast industry
    Chia-Ning Chiu
    Tourism Management Perspectives, Volume 27, Pages 111-124
    July 2018
    Keywords:

    52. The efficiency of the public intervention on the environment:Evidence based on non-parametric and parametric approaches
    Marta Meleddu, Manuela Pulina
    Journal of Cleaner Production, Volume 183, Pages 744-759
    10 May 2018
    Keywords:

    51. Assessing the performance of tourism supply chains by using the hybrid network data envelopment analysis model
    Chin-wei Huang
    Tourism Management, Volume 65, Pages 303-316
    April 2018
    Keywords:

    50. China's regional tourism efficiency: A two-stage double bootstrap data envelopment analysis
    Sami Chaabouni
    Journal of Destination Marketing & Management
    In press, corrected proof
    Available online 12 February 2018
    Keywords:

    49. Group cross-efficiency evaluation in data envelopment analysis: An application to Taiwan hotels
    Sheng Ang, Menghan Chen, Feng Yang
    Computers & Industrial Engineering, Volume 125, Pages 190-199
    November 2018
    Keywords:

    48. Analyzing hotel efficiency from a regional perspective: The role of environmental determinants
    Ricardo Sellers-Rubio, Ana B. Casado-Díaz
    International Journal of Hospitality Management, Volume 75, Pages 75-85
    September 2018
    Keywords:

    47. Tourism eco-efficiency of Chinese coastal cities – Analysis based on the DEA-Tobit model
    Jia Liu, Junfei Zhang, Zhengben Fu
    Ocean & Coastal Management, Volume 148, Pages 164-170
    1 November 2017
    Keywords:

    46. Eco-efficiency and its determinants at a tourism destination: A case study of Huangshan National Park, China
    Hongsong Peng, Jinhe Zhang, Lin Lu, Guorong Tang, Ya Han
    Tourism Management, Volume 60, Pages 201-211
    June 2017
    Keywords:

    45. Does partial privatisation improve performance? Evidence from a chain of hotels in Portugal
    Carla A. F. Amado, Sérgio P. Santos, Jaime M. M. Serra
    Journal of Business Research, Volume 73, Pages 9-19
    April 2017
    Keywords:
    44. Performance evaluation of the hotel industry in an emerging tourism destination: The case of Oman
    Amar Oukil, Nabil Channouf, Asma Al-Zaidi
    Journal of Hospitality and Tourism Management, Volume 29, Pages 60-68
    December 2016
    Keywords:

    43. Efficiency and productivity changes in Greek airports during the crisis years 2010–2014
    Alexandra Fragoudaki, Dimitriοs Giokas, Kyriaki Glyptou
    Journal of Air Transport Management, Volume 57, Pages 306-315
    October 2016
    Keywords:

    42. A three-stage DEA model to evaluate learning-teaching technical efficiency: Key performance indicators and contextual variables
    Ramón Fuentes, Begoña Fuster, Adelaida Lillo-Bañuls
    Expert Systems with Applications, Volume 48, Pages 89-99
    15 April 2016
    Keywords:

    41. Airport performance in a tourism receiving country: Evidence from Greece
    Alexandra Fragoudaki, Dimitris Giokas
    Journal of Air Transport Management, Volume 52, Pages 80-89
    April 2016
    Keywords:

    40. The effects of UNESCO World Heritage List inscription on tourism destinations performance in Italian regions
    Tiziana Cuccia, Calogero Guccio, Ilde Rizzo
    Economic Modelling, Volume 53, Pages 494-508
    February 2016
    Keywords:

    39. Linking operations, marketing and environmental capabilities and diversification to hotel performance: A data envelopment analysis approach
    Ramakrishnan Ramanathan, Usha Ramanathan, Yubo Zhang
    International Journal of Production Economics, Volume 176, Pages 111-122
    June 2016
    Keywords:

    38. Measuring the efficiency of trade shows: A Spanish case study
    Pilar Alberca-Oliver, Ainhoa Rodríguez-Oromendía, Laura Parte-Esteban
    Tourism Management, Volume 47, Pages 127-137
    April 2015
    Keywords:

    37. Obtaining the Efficiency of Tourism Destination Website Based on Data Envelopment Analysis
    Aurkene Alzua-Sorzabal, Mikel Zurutuza, Fidel Rebón, Jon Kepa Gerrikagoitia
    Procedia - Social and Behavioral Sciences, Volume 175, Pages 58-65
    12 February 2015
    Keywords:

    36. Technical efficiency and environmental management: The Tunisian case
    Salem Hathroubi, Nicolas Peypoch, Elisabeth Robinot
    Journal of Hospitality and Tourism Management, Volume 21, Pages 27-33
    December 2014
    Keywords:

    35. Rural areas face the economic crisis: Analyzing the determinants of successful territorial dynamics
    Pedro Sánchez-Zamora, Rosa Gallardo-Cobos, Felisa Ceña-Delgado
    Journal of Rural Studies, Volume 35, Pages 11-25
    July 2014
    Keywords:

    34. Tourism and transport systems in mountain environments: analysis of the economic efficiency of cableways in South Tyrol
    Juan Gabriel Brida, Manuela Deidda, Manuela Pulina
    Journal of Transport Geography, Volume 36, Pages 1-11
    April 2014
    Keywords:

    33. Measurement of tourist hotels׳ productive efficiency, occupancy, and catering service effectiveness using a modified two-stage DEA model in Taiwan
    Chin-wei Huang, Foo Nin Ho, Yung-ho Chiu
    Omega, Volume 48, Pages 49-59
    October 2014
    Keywords:

    32. Composite indicator for the assessment of sustainability: The case of Cuban nature-based tourism destinations
    Víctor Pérez, Flor Guerrero, Mercedes González, Fátima Pérez, Rafael Caballero
    Ecological Indicators, Volume 29, Pages 316-324
    June 2013
    Keywords:

    31. Efficiency and its determinants in Portuguese hotels in the Algarve
    Ricardo Oliveira, Maria Isabel Pedro, Rui Cunha Marques
    Tourism Management, Volume 36, Pages 641-649
    June 2013
    Keywords:

    30. Investigation and analysis on the energy consumption of starred hotel buildings in Hainan Province, the tropical region of China
    Shilei Lu, Shasha Wei, Ke Zhang, Xiangfei Kong, Wei Wu
    Energy Conversion and Management, Volume 75, Pages 570-580
    November 2013
    Keywords:

    29. Energy benchmarking in support of low carbon hotels: Developments, challenges, and approaches in China
    Wilco Chan
    International Journal of Hospitality Management, Volume 31, Issue 4, Pages 1130-1142
    December 2012
    Keywords:

    28. Benchmarking the Asia Pacific tourism industry: A Bayesian combination of DEA and stochastic frontier
    A. George Assaf
    Tourism Management, Volume 33, Issue 5, Pages 1122-1127
    October 2012
    Keywords:

    27. Critiquing the World Economic Forum's concept of destination competitiveness: A further analysis
    Wei-Wen Wu, Lawrence W. Lan, Yu-Ting Lee
    Tourism Management Perspectives, Volume 4, Pages 198-206
    October 2012
    Keywords:

    26. Two-stage performance model for evaluating the managerial efficiency of higher education: Application by the Taiwanese tourism and leisure department
    Te-Yi Chang, Pi-Heng Chung, Shiuh-Sheng Hsu
    Journal of Hospitality, Leisure, Sport & Tourism Education, Volume 11, Issue 2, Pages 168-177
    July 2012
    Keywords:

    25. Energy benchmarking in support of low carbon hotels: Developments, challenges, and approaches in China
    Wilco Chan
    International Journal of Hospitality Management, Volume 31, Issue 4, Pages 1130-1142
    December 2012
    Keywords:

    24. Does Triple Bottom Line reporting improve hotel performance?
    A. George Assaf, Alexander Josiassen, Ljubica Knežević Cvelbar
    International Journal of Hospitality Management, Volume 31, Issue 2, Pages 596-600
    June 2012
    Keywords:

    23. Dynamic efficiency assessment of the Chinese hotel industry
    Yinghua Huang, Hani I. Mesak, Maxwell K. Hsu, Hailin Qu
    Journal of Business Research, Volume 65, Issue 1, Pages 59-67
    January 2012
    Keywords:

    22. Beyond Travel & Tourism competitiveness ranking using DEA, GST, ANN and Borda count
    Wei-Wen Wu
    Expert Systems with Applications, Volume 38, Issue 10, Pages 12974-12982
    15 September 2011
    Keywords:

    21. Determinants of efficiency in the provision of municipal street-cleaning and refuse collection services
    Bernardino Benito-López, María del Rocio Moreno-Enguix, José Solana-Ibañez
    Waste Management, Volume 31, Issue 6, Pages 1099-1108
    June 2011
    Keywords:

    20. Performance of French destinations: Tourism attraction perspectives
    Carlos Pestana Barros, Laurent Botti, Nicolas Peypoch, Elisabeth Robinot, George Assaf A.
    Tourism Management, Volume 32, Issue 1, Pages 141-146
    February 2011
    Keywords:

    19. Evaluating the influence of E-marketing on hotel performance by DEA and grey entropy
    Jia-Jane Shuai, Wei-Wen Wu
    Expert Systems with Applications, Volume 38, Issue 7, Pages 8763-8769
    July 2011
    Keywords:

    18. Improved slack-based context-dependent DEA – A study of international tourist hotels in Taiwan
    Hilary Cheng, Yi-Chuan Lu, Jen-Tsung Chung
    Expert Systems with Applications, Volume 37, Issue 9, Pages 6452-6458
    September 2010
    Keywords:

    17. Hotel efficiency: A bootstrapped metafrontier approach
    A. Assaf, C. P. Barros, A. Josiassen
    International Journal of Hospitality Management, Volume 29, Issue 3, Pages 468-475
    September 2010
    Keywords:

    16. An investigation into the relationship between size and efficiency of the Italian hospitality sector: A window DEA approach
    Manuela Pulina, Claudio Detotto, Antonello Paba
    European Journal of Operational Research, Volume 204, Issue 3, Pages 613-620
    1 August 2010
    Keywords:

    15. A performance evaluation model for international tourist hotels in Taiwan—An application of the relational network DEA
    Ling-Feng Hsieh, Li-Hung Lin
    International Journal of Hospitality Management, Volume 29, Issue 1, Pages 14-24
    March 2010
    Keywords:

    14. Chinese national parks: Differences, resource use and tourism product portfolios
    Xiao-Long Ma, Chris Ryan, Ji-Gang Bao
    Tourism Management, Volume 30, Issue 1, Pages 21-30
    February 2009
    Keywords:

    13. Performance measurement of an enterprise and business units with an application to a Taiwanese hotel chain
    Tien-Hui Chen
    International Journal of Hospitality Management, Volume 28, Issue 3, Pages 415-422
    September 2009
    Keywords:

    12. Plural form chain and efficiency: Insights from the French hotel chains and the DEA methodology
    Rozenn Perrigot, Gérard Cliquet, Isabelle Piot-Lepetit
    European Management Journal, Volume 27, Issue 4, Pages 268-280
    August 2009
    Keywords:

    11. Plural forms versus franchise and company-owned systems: A DEA approach of hotel chain performance
    Laurent Botti, Walter Briec, Gérard Cliquet
    Omega, Volume 37, Issue 3, Pages 566-578
    June 2009
    Keywords:

    10. The geographical efficiency of Spain's regional airports: A quantitative analysis
    Francisco J. Tapiador, Ana Mateos, Jordi Martí-Henneberg
    Journal of Air Transport Management, Volume 14, Issue 4, Pages 205-212
    July 2008
    Keywords:

    9. Technical efficiency of African hotels
    Carlos Pestana Barros, Peter U. C. Dieke
    International Journal of Hospitality Management, Volume 27, Issue 3, Pages 438-447
    September 2008
    Keywords:


    8. Efficiency evaluation of A-group travel agencies with data envelopment analysis (DEA): A case study in the Antalya region, Turkey
    Can Deniz Köksal, A. Akin Aksu
    Tourism Management, Volume 28, Issue 3, Pages 830-834
    June 2007
    Keywords:

    7. Improving resource utilization in multi-unit networked organizations: The case of a Spanish restaurant chain
    Víctor M. Giménez-García, José Luis Martínez-Parra, Frank P. Buffa
    Tourism Management, Volume 28, Issue 1, Pages 262-270
    February 2007
    Keywords:

    6. Market orientation and performance in the service industry: A data envelopment analysis
    Sven A. Haugland, Ingunn Myrtveit, Arne Nygaard
    Journal of Business Research, Volume 60, Issue 11, Pages 1191-1197
    November 2007
    Keywords:

    5. Energy efficiency assessment for the Antalya Region hotels in Turkey
    Semih Önüt, Selin Soner
    Energy and Buildings, Volume 38, Issue 8, Pages 964-971
    August 2006
    Keywords:

    4. Efficiency, effectiveness and productivity of marketing in services
    Hean Tat Keh, Singfat Chu, Jiye Xu
    European Journal of Operational Research, Volume 170, Issue 1, Pages 265-276
    1 April 2006
    Keywords:

    3. Energy efficiency assessment for the Antalya Region hotels in Turkey
    Semih Önüt, Selin Soner
    Energy and Buildings, Volume 38, Issue 8, Pages 964-971
    August 2006
    Keywords:

    2. Measuring efficiency in the hotel industry: A stochastic frontier approach
    Randy I. Anderson, Mary Fish, Yi Xia, Frank Michello
    International Journal of Hospitality Management, Volume 18, Issue 1, Pages 45-57
    March 1999
    Keywords:

    1. Measuring the performance of hotel operations
    Celik Parkan
    Socio-Economic Planning Sciences, Volume 30, Issue 4, Pages 257-292
    December 1996
    Keywords:

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